Thank you for shopping with us! We want you to feel confident and happy with your purchase. If for any reason you are not satisfied, please review our return and exchange policy below.

1. Legal Right of Withdrawal

  • As an EU-based store, you have the right to return most products within 14 days of receiving your order, without giving any reason.
  • To exercise this right, you must notify us in writing (by email or contact form) before the 14-day period ends.

2. Conditions for Returns

For hygiene and safety reasons, wigs can only be returned if:

  • The item is unused, unworn, unaltered, and in its original packaging (including tags, hairnets, and boxes).
  • The lace, caps, or fibers have not been cut, styled, washed, or exposed to perfumes/products.
  • The return request is submitted within 14 days of delivery.

Items that show signs of wear, styling, or damage caused by the customer will not be accepted.

3. Non-Returnable Items

  • Custom-made or personalized wigs.
  • Clearance or final sale items.
  • Opened wig care products (shampoos, conditioners, sprays, etc.).

4. Exchange Policy

  • Exchanges are possible within 14 days, provided the wig meets the return conditions above.
  • Once your return is approved, you may choose a replacement item of equal or greater value (with the price difference paid by you).

5. Return Process

  1. Contact us at regaliawigs.com with your order number and reason for return.
  2. We will provide instructions and the return address in Portugal.
  3. Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Refunds

  • Once the return is received and inspected, we will notify you of the approval or rejection.
  • Approved refunds will be issued to your original payment method within 7–14 business days.
  • Shipping costs are non-refundable, except in cases of defective or wrong items sent.

7. Defective or Wrong Item

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos. We will cover return shipping and issue a replacement or full refund.