Frequently Asked Questions

If you need assistance, start here. Our FAQ covers common concerns so you can get the help you need quickly.

Question What should I do if I received a defective or wrong item?
Answer

Please contact us within 48 hours of delivery and include clear photos of the issue.

We will:

  • Cover the return shipping 

  • Issue either a replacement or a full refund

Question How do I start a return or exchange?
Answer

  1. Contact us at info@regaliawigs.com  with your order number and reason for return.

  2. We will send return instructions and the correct return address.

  3. Ship your item back using a trackable shipping method.

Note: Customers are responsible for return shipping unless the item is defective or incorrect.

Question How long do refunds take?
Answer

  • Once we receive your return, it will be inspected 

  • Approved refunds are issued within 7–14 business days to the original payment method.

  • Shipping costs are non-refundable, except in cases of defective or incorrect items.